PRIVACY STATEMENT

Universal Robina Corporation (URC)and its affiliates ("Company" or "we" or "us" or "our") are committed to protecting and maintaining the privacy of your personal information in accordance with the mandate of the Data Privacy Act of 2012. This Privacy Statement describes how we collect, use and share your personal information and your choices regarding your information when you use this website. If we ask you to provide information that can identify you, we assure you that it will be used strictly in accordance with this Privacy Statement.

We may collect the following information from you:

• Name
• Age
• Contact information including, mailing address, email address, telephone number
• Preferences and interests
• Other information that may be used for customer surveys, marketing offers, or online promotions

We collect your personal information to understand your needs and to help better the products that we put on the market. More specifically, we ask for your personal information:

• For record purposes;
• To send you, through any of the contact information that you provide, with promotional materials, special offers, or other information that you may find interesting;
• To contact you when we or any of our affiliates conduct market analysis or surveys;
• To gather facts for data analytics of our or of any of our affiliates’ products;
• When we do cross-selling;
• To share with any of our affiliates for marketing, promotional, and other commercial purposes;
• For business process improvements (automated or manual)

When you allow us to collect your personal information, you give us your consent to use it for the purposes mentioned in this page.

We may collect your personal information when you:

• Visit our website
• Contact us by sending an inquiry, leaving a comment, or providing a feedback at our website;
• Do any transaction through our website such as when you subscribe for information on our products, participate in any of our online activities, etc.

Yes. Our commitment is to keep your information secure at all times. To prevent loss, destruction, alteration, unlawful access/use, or unauthorized disclosure, we have set up an adequate organizational, physical, and technical security measures to safeguard the information that we collect through this website.

If necessary and appropriate, we may disclose and share your personal information for purposes of data storage and/or processing only to affiliates and third parties, who shall be bound by the same degree of confidentiality and security obligations in accordance with this Privacy Statement and the relevant data protection laws.

Personal Information will be retained in compliance with applicable legal or regulatory requirements and archived as historical data of the Company. Your Personal Information shall be disposed of or destroyed as soon as the Company shall no longer need the same in accordance with the Company’s policy for retention and disposal of data.

You have control over the collection and use of your Personal Information. By sending us a written request, you may access your personal information and see the details. If you wish to make any correction on your data, and remove it from our database, you may send your written request to the Company’s Data Protection Office:

Data Protection Office
URC DPO Address:
40F Robinsons Equitable Tower, ADB Avenue corner Poveda Road,
Ortigas Center, Pasig City

URC privacy email address: privacy@urc.net.ph

We shall respond within thirty (30) days from receipt of your request. For the retrieval of your personal information records, we may charge you a reasonable administrative fee.

We will not disclose to, or allow third parties to use your personal information unless you give us your consent or we are required by law to do so. If you have any other concerns on the Company’s collection, use, retention and retrieval of your Personal Information, you may contact the Company’s Data Protection Office.

We may update this Privacy Statement from time to time to better protect your personal information and privacy. Any changes may be viewed on this page, so we advise that you check this at your convenience if you visit this website.

We use cookies to help improve your experience on our website, www.urc.com.ph. This Cookie Statement is part of our Privacy Statement. It covers the use of cookies between your device and our website.

We also provide basic information to third party partners and affiliates such as but not limited to Google, Meta, Bytedance, agencies, and Gokongwei Group of companies, who may also use cookies as part of their services.

Cookies may also be managed. You may restrict or disable it on your browser to refuse cookies from our website, www.urc.com.ph. In such case, we may be unable to provide you with some of your desired content and services.

What is a cookie?
An internet cookie helps in remembering information when you visit a website. It usually contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you re-visit or return.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. It typically tracks your activity on that particular site.

Cookies that are set by other websites and companies (i.e. third parties) are called third-party cookies. It can be used to track you on other websites that use the same third-party service.

What type of cookies do we use?

Essential cookies
Essential cookies are crucial to your experience on a website, enabling core features like user logins and account management.

Performance cookies
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first party) or by third-party services. They do not collect personal information about you.

Functionality cookies
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first party) or by third-party services.

Targeting/advertising cookies
Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.

Session cookies
These are temporary cookies that help in remembering your activities on the website each time you visit. It also gets deleted once you leave the website.